Consumer Satisfaction Team Pilot Project

Milestones    (215) 884-0142      Director: Dharmesh Bhalala

1075 Easton Road

Roslyn, PA 19001

Something New And It’s Only At

Milestones!  CST Floaters

What Are CST Floaters?

They are two part-time CST Specialists. They will regularly visit your site and they will coordinate the hiring of two CST Liaisons at Milestones.

Who Are The CST Floaters?

Becky Jacobs: Mental Health Consumer

Lives- Allentown, Pa

Hobbies- Quilting, Reading, Board Games

Phone- (610) 270-3685

E-Mail-

Mae Harden: Mental Health Consumer

Lives-Norristown, Pa.

Hobbies-Video Games, Cooking, Music.

Phone- (610) 270-3685

E-Mail: admin@cstmont.com

• Montgomery County CST will establish a computer that has access to the CST office and the floaters, Mae Harden and Rebecca Jacobs.
• CST Floaters will meet with the CRR community to discuss training needs and set up an on-going schedule.
• CST Floaters will be communication weekly with the CST liaisons.
• Verbal or written (confidential, if requested) about consumer concerns will be forwarded by the CST Liaison to the Floaters.
• Floaters will organize the information and get back quickly to the CST Liaison.
• CST Liaison will distribute or communicate the information to consumers and staff at their site.
• Consumers and staff will decide together about any action steps that need to be taken.
• The CST Liaisons will inform the CST Floaters of action steps decided upon or pending.